Privacy Policy

Who we are

Knik Heating, LLC ("we", "us", "our") is a heating, cooling, and plumbing contractor based in Wasilla, Alaska, serving the Mat-Su Valley and Southcentral Alaska. You can reach us at (907) 357-6111 or dispatch@knikheating.com.

Information we collect

• Information you give us. Name, email address, phone number, service address, property and system details, and any message you include when you submit a quote request, call, or text us.
• Advertising and referral data. When you arrive from an online ad or search result, we record campaign parameters (such as source, medium, campaign, keyword, and ad identifiers) so we know which ad produced your request.
• Usage data. Standard analytics and advertising technologies (including Google and Meta tags) may collect device, browser, and page-interaction information through cookies and similar technologies.

How we use it

• To respond to your request, schedule service, and provide estimates.
• To contact you by phone, email, or SMS about your request or scheduled work.
• To measure and improve our advertising and website performance.
• To meet legal, tax, warranty, and permitting obligations.

SMS and phone communications

By submitting a form or texting us, you consent to receive calls and text messages from Knik Heating, LLC regarding your service request. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of text messages at any time, or HELP for help. Consent to receive messages is not a condition of purchase. Mobile opt-in data and consent are never shared with third parties or affiliates for their own marketing purposes.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate — such as our scheduling and customer-management software, form and hosting providers, and analytics or advertising platforms — and only as needed to perform those services, or where required by law.

Data retention and security

We keep customer records for as long as needed to service equipment, honor warranties, and satisfy legal requirements, and we use reasonable administrative and technical safeguards to protect them. No method of transmission over the internet is completely secure.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you by emailing dispatch@knikheating.com. You can also disable cookies in your browser and opt out of personalized advertising through your Google and Meta ad settings.

Children

Our services are directed to adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy from time to time. The revised version takes effect when posted on this page.

Contact

Knik Heating, LLC · Wasilla, Alaska · (907) 357-6111 · dispatch@knikheating.com